We offer free shipping to our customers within the European Union.

We charge € 65 for shipping to the US, Canada, Australia, Norway and Switzerland. We charge € 85 for shipping to the United Arab Emirates, Israel, Hong Kong, Japan and Brazil. The cost of shipping to Russia is € 200.

This fee includes that the freight forwarder delivers the order to the address of the customer. The freight forwarder also arranges custom clearance, but the costs associated with clearing the goods would need to be paid by the customer (as we don’t know upfront these costs).

Shipping & Insurance

MuranoGlassItaly is committed to ensuring the 100% satisfaction of clients! That’s why we insure all our shipments free of charge. Please note, that the MuranoGlassItaly Insurance policy in NOT applicable to damages caused by customers.

In case your artwork arrives broken, please follow our Step-by-Step guide:

Step 1: Take pictures

Once you realize that the artwork is broken, you must take the following pictures:

Picture of the broken artwork
Picture of the packaging material
Picture of the inside of the box
Picture of the outside of the box, all 6 sides of the box
In case you see a visible damage on the box, take a picture of it
Preserve the broken artwork, the packaging material and the box

Step 2: Contact us within 24 hours from receipt to signal that the artwork arrived broken by sending an email to customer@muranoglassitaly.com

As an attachment to the email include all pictures described at Step 1

Step 3: Wait for our confirmation email and further instructions

We will confirm the receipt of your damage claim and provide further instruction to you

Step 4: Allow the insurance agent to examine the broken artwork and the original packaging materials

An insurance agent will visit you to examine the broken artwork and packaging material. Therefore, it is important (as described at Step 1) that you preserve the broken artwork, original packaging materials and box.

In case you do not allow the insurance agent to examine the artwork and packaging materials or you dispose the either the artwork or the packaging materials or the box before the insurance agents examines them you will NOT be eligible for a refund.

In case you have any further questions, please send an email to customer [!at] muranoglassitaly.com