25,127 total
Your service is wonderful. No doubt. Better than any ther . Fast , correct , friendly, trustworthy. Prestige… and much more. I love this platform
God bless you all and your family amen 🙏
I will continue to use for my future life 😊😊😊😊😊
Date of experience: May 01, 2024
Simplex isn’t always the least expensive option but I don’t mind paying a little more once in a while because their process seems more streamlined and user friendly than the others. And their support team is excellent … shout out to Brad for helping me again when I needed it. 👍 Simplex Simpley Rocks!!! 🎸
Date of experience: April 23, 2024
I’m just learning the app and simplex seems to be working. Pretty good is a little confusing but I work my way through it hopefully in the very near future it’ll be easy for me.
Date of experience: April 29, 2024
A transaction didn't happen in time support did thete job well
5 star work
Date of experience: April 30, 2024
Very fast...very easy. Absolutely no hassle...arrives in abiut ten minutes.
Date of experience: May 03, 2024
To be honest I had not used it before but when I did I was pleasantly surprised nice and easy to use .Fast delivery and a friendly email to see if the funds transferred as they should .Just keep up the good work.
Date of experience: April 28, 2024
Website itself easy to use, wasn't credited on the other side, until I called support 24 hours later.
Also would suggest a spot where you can track progress of the order, to give better confidence
Date of experience: April 28, 2024
Reply from Simplex
Hello,
Thank you for the review.
I have taken a careful look at your payment and can see that the cryptocurrency you have purchased has been successfully sent to the destined wallet address shortly after the payment has been approved by our system.
I would like to elaborate that we do always strive to deliver your coins with the utmost urgency - however, in some cases, this can be delayed due to factors which are outside of our control, such as the demand for the cryptocurrency you are purchasing, the number of miners available, and the volume of transactions occurring on the blockchain at the time of your purchase.
However, if the cryptocurrency does not display in your wallet correctly, it would be helpful to reach out to the support team of your wallet provider. As much as we would love to help, we do not have direct access to your cryptocurrency wallet address or account, therefore, we cannot solve issues related or originating to/from your cryptocurrency wallet.
I would also like to kindly inform you that we do not provide support via phone, the only ways to contact us is via live chat ,available from our official website, or via email suport@simplex.com
Thank you very much for your patience and understanding! Please let us know if you have any further queries.
Regards,
Julia
Head Of Customer Support
Felt comfortable using the atm crypto for the bitcoin
Am I getting paid for review, making profit to you,
Date of experience: April 27, 2024
Requires photo ID and wants you to walk trough all sorts of hoops. Time consuming and I am not willing to give away all my personal information to some entity I have zero trust in.
Date of experience: May 01, 2024
Reply from Simplex
Hello,
Thank you for your review.
I am truly sorry to hear you have faced difficulties with our KYC process.
Moreover, kindly be informed that as a fully licensed financial institution, we must comply with various KYC/AML policies.
Due to this, we may indeed require identity verification to be performed to ensure that no one else is making payments on your behalf and that all information submitted is up to date.
We understand your concerns regarding personal data. Kindly note that as we process a considerable amount of personal data, we take your privacy extremely seriously.
Simplex discloses personal data to trusted and approved partners and service providers, such as merchants and operators of the exchanges, acquiring and card issuing banks, third-party authentication vendors, etc.
You can read more in our Privacy Policy here: https://www.simplex.com/privacy-policy/
However, if you ever face any issues in the future, please do not hesitate to reach one of our live supported via chat on our main page Simplex.com.
To access the live chat function, please click the button located at the bottom right part of the site. Our live chat agents will then be able to assist you with your query.
Thank you very much for your patience and understanding! Please let us know if you have any further questions.
Regards,
Julia
Head Of Customer Support
I'm not a technology fan but I found the whole process easy to follow and understand
Date of experience: April 28, 2024
Everything went well. It was an efficient process.
Date of experience: April 30, 2024
I had to pay €488, without notifying myself beforehand, money that I borrowed from friends. And now I would have to look for another €207, to get the money I earned! Why don't you SAY NOW, that beyond the initial fee, you then have to pay, pay and see nothing?
Date of experience: April 30, 2024
Reply from Simplex
Hello,
Thank you for reaching out!
We would like to highlight that Simplex is a payment processor for fiat to cryptocurrency purchases. Our main activity scope is secure payment processing and fraud prevention. Moreover, we do not ask for additional fees to be paid to receive your purchase
I have taken a careful look at your payment and can see that the cryptocurrency you have purchased has been successfully sent to the destined wallet address from our side.
I would like to elaborate that we do always strive to deliver your coins with the utmost urgency - however, in some cases, this can be delayed due to factors which are outside of our control, such as the demand for the cryptocurrency you are purchasing, the number of miners available, and the volume of transactions occurring on the blockchain at the time of your purchase.
However, if the cryptocurrency does not display in your wallet correctly, it would be helpful to reach out to the support team of your wallet provider. As much as we would love to help, we do not have direct access to your cryptocurrency wallet address or account, therefore, we cannot solve issues related or originating to/from your cryptocurrency wallet.
Thank you very much for your patience and understanding! Please let us know if you have any further queries.
Regards,
Julia
Head Of Customer Support
Not happy at all your people are stealing money from me you can check my background with you guys company not happy I have lost everything I lost my job from next week as well because I put my trust on you guys about my investing money to your company I'm really stressed out not a joke
Date of experience: May 02, 2024
Simplex made it quick and easy for me to recieve my crypto. The security is top notch and when I wasn't sure about receiving my crypto they comunicated with me threw txt and email vert quickly. Overall a great experience. Thank you.
Date of experience: April 17, 2024
My company says it didn't receive the coins, they say I've transfer to other company wallet address, how can you help me to transfer back to my bank account 🙏 please
Date of experience: May 02, 2024
Reply from Simplex
Hello,
Thank you for the review.
I have taken a careful look at your payment and can see that the cryptocurrency you have purchased has been successfully sent to the destined wallet address from our side.
I would like to elaborate that we do always strive to deliver your coins with the utmost urgency - however, in some cases, this can be delayed due to factors which are outside of our control. Please kindly be aware that since your payment was already approved and the cryptocurrency has already been sent, there is nothing we can do. Due to its irreversible nature, once the cryptocurrency is sent, we have no more control over it and our part in the transaction is over, thus we cannot refund already delivered transactions.
If the cryptocurrency does not display in your wallet correctly, it would be helpful to reach out to the support team of your wallet provider. As much as we would love to help, we do not have direct access to your cryptocurrency wallet address or account, therefore, we cannot solve issues related or originating to/from your cryptocurrency wallet.
Thank you very much for your patience and understanding! Please let us know if you have any further queries.
Regards,
Julia
Head Of Customer Support
Fast and secure, always a follow up if you received your order, fair rates.
Looking forward to do more business, thank you!
Date of experience: April 22, 2024
I really like the fast and easy service they offer to buy cryptos but in my last purchase they did not accept my debit card and after that , it no longer appears to me as an option , the bank I use is bank six , I hope you can solve it thanks
Date of experience: March 30, 2024
I liked the fact that it automatically sends purchases to the qfs.
Date of experience: May 01, 2024
The exchange rate between GBP/USDT is not the best, but the service at least is reliable
Date of experience: April 25, 2024
I was really surprised about that nice experience of the handling !!! Thank you very much for that good job you have done. ;)
Date of experience: April 26, 2024
